Shipping policy

Last updated: April 19, 2026

Plugs & Go ("we," "us," "our") is committed to providing a reliable and efficient fulfillment experience for all customers. This Shipping Policy outlines our procedures regarding the processing, dispatch, and delivery of orders placed through our Services. By completing a purchase, you acknowledge and agree to the terms set forth below.

Order Processing and Confirmation

Upon successful placement of an order, you will receive a Confirmation Email acknowledging that your request has been received and is being processed by our fulfillment team. Once your order has been prepared and handed over to our courier partners, a Dispatch Notification will be sent to the contact information provided at checkout.

Shipping Standards and Timelines

All Plugs & Go orders are fulfilled directly from our inventory and dispatched via trusted courier services. We aim to process and ship all orders on the same business day they are placed; however, delivery times may fluctuate based on order volume, seasonal demand, and operational capacity.

Region Estimated Delivery Timeline
Cairo & Giza 1–2 Business Days
Other Governorates 3–5 Business Days

Shipping Rates

Shipping fees are determined based on the delivery location and the specific details of the items in your transaction. Total shipping costs will be calculated and displayed dynamically during the checkout process before you finalize your purchase.

Delivery Limitations and Liability

While Plugs & Go operates with a strict focus on speed and reliability, please note that:

  • Delivery timelines are estimates and not guaranteed.

  • We are not responsible for delays caused by external factors, including but not limited to weather conditions, courier service interruptions, or incorrect address information provided by the customer.

  • Orders are currently limited to delivery locations within the borders of Egypt.

Order Inquiries and Support

If you have questions regarding the status of your shipment or require assistance with a delivery, please contact our support team through the following channels:

  • Phone: +20 112 861 8601

  • Email: info@plugsandgo.com

  • Location: Cairo, Egypt